Email & Chat Support Assistants

I need reliable customer-support help across both email and the live-chat widget on my website. Your day-to-day work will revolve around three core tasks: replying to the common questions we receive, resolving order-, return-, and account-related issues, and gently steering shoppers toward the product or service that best fits their needs. You will be the first point of contact, so clear written English, a calm tone, and the ability to juggle multiple conversations at once are essential. When you hit a question that falls outside your scope, simply capture the customer’s details and open a formal support request so our in-house team can take it from there—no hand-offs in real time are required. If you have experience working inside standard help-desk or live-chat tools, mention it so I know you can hit the ground running.