Clinical Operations Lead & Registered Manager (CQC) at AIOS — Remote (UK), £90k–£150k/yr inc equity

About AIOS AIOS is building the world’s first full-stack AI doctor. We’re at $450M ARR, growing from $7M/yr in April 2025. We’re faithfully serving 200k/mo patients via Bolt Pharmacy, our main UK brand. We’ve just launched Bolt Med, our international brand. We’re profitable. Our strategy exists at the intersection of two strong theses: The AI doctor that wins will get to escape velocity using GLP-1s, the fastest growing consumer product in history. The $2T European healthcare market is overlooked by the most talented builders. Our master plan: Step 0 → $100M/yr by end of 2025 : We went from $10M to $100M in 6 months serving the UK GLP-1 market. Step 1 → $1B ARR by end of 2026 : Since April 2025 we've grown from 3k to 200k UK active GLP-1 patients. We’ll continue this growth curve to hit $1B ARR. Step 2 → $10B ARR by end of 2028 : Blitzscale Europe. We’ll be Europe’s largest GLP-1 provider. Step 3 → $100B/yr by end of 2030 : Get regulatory approval across Europe for our Full Autonomous Prescribing (FAP) system. Win contracts at scale with European payers to mass replace human labor. We’ll be the dominant full-stack AI doctor in Europe. Step 4 → $1T/yr by end of 2035 : With one line of code and zero human time, you can use AIOS to treat any patient globally with any medication. In so doing, we’ll become the world’s first trillion-dollar healthcare company. We’re a young, founder-led company. This is still Day 1 and all our work is ahead of us. You can read more about working with us here: Working at AIOS Being a Clinical Ops Lead at AIOS We’re building a world-class team. As Clinical Ops Lead at AIOS Tech, you’ll build an A+ clinical operations team at scale. You’ll also be our CQC Registered Manager, personally accountable for the safety and quality of our regulated service. You’ll: Lead a fast-growing UK clinical ops team. Set the bar high and make sure your team holds it. Be our CQC Registered Manager. We’re inspection-ready every day, and you build the systems that keep us there. Nail capacity planning. No backlogs, no long waits, no clunky patient experiences. Build an operation that runs itself. Clear KPIs and SLAs, and performance management that’s automated first, so it scales as we grow. You’re a killer operator first. You run on numbers, cadence and relentless follow-through. You spot problems before they show up in the data, fix them at the root and make sure they don’t come back. To you, the best-run operation is also the safest and most compliant one. Our patients deserve a world-class experience. You use technology to close gaps, keep standards high and redesign pathways around what’s best for patients. You’re not pretentious. You’ll get stuck in with the leads who report to you and make sure our strategy holds up as we scale. You’ll work with our Talent team to hire and keep the sharpest people in the country. Doing this well means we become the UK’s largest GLP-1 provider and expand into new verticals, safely, compliantly and without slowing down. This is a full-time, fully remote role in the UK, with occasional travel to Bolt Pharmacy in Blackburn. You’ll have flex in your calendar for kids if you have them — many of our team have kids so we’re kid-friendly. This is a Lead role. You’ll report directly to our Head of Clinical Product & NI, Farah Haque. We’re intense, so you’ll also be intense. You’ll also work closely with: Arvee Sese-Bondoc , Customer Support Lead Phuong Nguyen , Superintendent Pharmacist Rich Hannibal , Head of Customer Experience & Operations Zoe Wheeler , UK People Lead Key responsibilities Registered Manager : You’re our CQC Registered Manager and personally accountable for safe, high-quality care. You own our relationship with the CQC, set our compliance strategy and make sure the business meets the fundamental standards as it scales. Quality : Working with the NI, you set our path to an Outstanding rating. You build a service that runs to the CQC’s five key questions by default, so we’re inspection-ready every day. Governance : You design and lead our governance framework for incidents, complaints, safeguarding and duty of candour. You make sure the lessons drive real change in how we work to keep patients safe. Leadership : You lead the leaders. You set the performance bar, and build a strong bench of team leads who maintain high standards across the entire clinical operation. Talent : You’ll partner with Talent to hire and keep A+ prescribers and Team Leads. You’ll have ongoing training in place as we expand into new verticals. Operational strategy : You own capacity and workforce planning in step with growth and expansion. You make the calls on structure, resourcing and investment, so demand never outpaces us. Performance : You set the KPIs and SLAs the operation runs on, and hold your leads to them. You objectively assess accurate data, and are responsible for the accuracy of that data. Collaboration : You’re a senior voice in the leadership team. You bring clinical ops insight into company decisions and represent the service internally and externally. Need to have Experience : You have 3+ years leading teams in a high-growth, digital/telehealth organization. CQC : You have experience as a CQC Registered Manager, and have taken a service through a CQC inspection and received rating Good or Outstanding. Alignment : You have experience leading large clinical teams (>50), and you’ve likely led teams much larger than that (>100). You smoothly get large teams aligned so everyone’s adhering to protocols and SOPs. Operator : You’re a killer operator, with a track record of running clinical operations based on metrics (SLAs, rotas, forecasting). You embrace accountability, and your reports do, too. Metrics : You possess data fluency and understand the importance of accurate data when it comes to setting KPIs. You have owned critical KPIs in the past and don’t balk at the responsibility that comes with it. Automation : You recognize that we’re in the mids