Quick-Response Email Support Assistant

I’m looking for someone who can take full ownership of our customer-facing inbox. Every message you’ll handle is a real question or complaint from a paying customer, and our priority is to solve their issue as fast as possible while keeping the tone friendly and professional. Here’s what the day-to-day looks like: • Log in to the shared inbox during the agreed-upon hours • Read, understand, and reply to each customer email with a solution or clear next step • Follow our internal knowledge base and templates but adapt the wording so replies feel personal • Flag anything you cannot resolve within a few minutes so I can jump in Accuracy and speed are equally important. If you can consistently turn tickets around within our SLA (you’ll see this in the playbook) and maintain a helpful tone, we’ll be a great match. Experience with common help-desk tools such as Zendesk, Freshdesk, or Gmail filters is a plus, though I’m happy to show you our exact setup. For now the focus is solely on email, but I may expand to live chat or social media messages once you’re comfortable. Let me know your availability and a brief example of a past customer issue you resolved quickly—seeing your writing style helps me decide faster.