Partner Risk Delivery Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍UK Remote (with essential travel to our global offshore sites) | 💰£41,300 - £52,250 + Incentive Awards + Benefits ✨

Our Global Ops Team ⭐️

Monzo relies on partners across a growing global estate to deliver safe, resilient and consistent outcomes for customers. The Partner Risk Delivery Lead exists to turn our partner risk standards into consistent day to day practice, ensuring controls are understood, evidence is reliable and issues are followed through to closure.

You will work directly with partner account teams and risk leads, as well as colleagues across Global Ops, Operations, TPRM and specialist teams. You will independently own defined areas of partner risk delivery, investigate concerns and help partners embed Monzo’s expectations across every location and country we serve.

As Partner Risk Delivery Lead, you will independently operate the Partner Risk Management framework set by the Partner Risk Manager.

You will own agreed delivery areas from planning through to completion, maintain accurate records and evidence, challenge where standards are not met and escalate material concerns. The Partner Risk Manager will remain accountable for the overall strategy, standards, governance and material risk decisions.

🔑 You’ll play a key role by...

Risk records, controls and monitoring

• Maintain an accurate and joined up record of partner risks, controls, requirements, evidence, owners, actions, subcontractors and dependencies across the global partner estate.

• Support RCSAs and other risk assessments by gathering evidence, maintaining the partner risk position and ensuring changes in services, locations, controls or dependencies are reflected promptly.

• Coordinate the day to day delivery calendar for control reviews, evidence updates, assurance activity, resilience testing, reporting and agreed remediation deadlines.

• Deliver proportionate control reviews outside formal independent effectiveness testing, working with control owners and partners to confirm that controls remain fit for purpose, are understood and are operating as intended in practice.

• Identify controls that are unclear, outdated, inconsistently applied or no longer appropriate for the service being delivered. Agree routine actions within your delegated scope and escalate more material concerns to the Partner Risk Manager.

• Maintain partner risk indicators, control status, evidence refresh dates and agreed thresholds. Investigate unusual trends, missing information or emerging themes and turn your findings into clear actions or escalations.

• Apply the established framework consistently while recognising differences between partner locations, the countries where work is delivered and the countries and customers being served. Flag where local requirements or operating conditions require specialist interpretation.

Partner assurance and on site reviews

• Coordinate Global Ops input into TPRM supplier assurance activity, gathering complete evidence, operational context, known concerns and the appropriate operational contacts within agreed timescales.

• Work directly with partner account teams and risk leads to explain Monzo’s requirements, obtain supporting evidence, review agreed controls and drive actions through to completion.

• Review evidence critically, challenge incomplete or unclear responses and decline proposed issue closure where the agreed standard has not been met.

• Agree routine actions, accountable owners and target dates with partner and internal teams, maintaining clear records and escalating barriers or material delays.

• Maintain the records and supporting evidence from standard operational checks completed during Global Ops partner visits, including practical observations of physical access, desktop security and local control execution.

• Travel periodically to partner locations and independently complete more detailed operational risk reviews, prioritised according to partner criticality, incidents, control concerns and assurance findings.

• Ensure these reviews complement formal TPRM assurance rather than duplicating a full supplier audit, engaging TPRM where specialist advice or formal assurance is required.

• Maintain organised and accessible evidence so Global Ops remains ready for TPRM assessments, second line reviews, Internal Audit, External Audit, compliance assurance and relevant regulatory requests.

Issues, incidents and remediation

• Maintain a complete view of open partner risk issues, control gaps, assurance findings and remediation actions, ensuring owners, dates, dependencies and required closure evidence are clear.

• Own the detailed risk workstream for material partner caused or partner wide incidents, capturing the risk and control implications, coordinating specialist input and maintaining actions through to closure.

• Work with the relevant operational or relationship owner, who will continue to lead the delivery response, while ensuring the associated risks, controls and evidence requirements are fully understood and managed.

• Challenge progress where actions are delayed, the proposed response does not address the underlying risk or closure evidence is insufficient.

• Escalat